Dig (Domain Information Groper) is a network administration command-line tool for querying the Domain Name System (DNS) name servers. In its simplest form, when used to query a single host (domain) without any additional options, the dig command is pretty verbose. In the following example, we’re performing on the ilearnaws.com domain: The Got answer section shows technical details about the answer received from the…
Read More »After my investigation, it is said that the root cause could be a DNS resolution failure error in most cases. So you can use dig command line to find out more details. For example, by using the command, dig {URL}, you are able to see if the URL resolves to IP address properly. You can find more information for dig…
Read More »In account A, I have a Cognito identity pool which has a role used for unauthenticated access. I want the unauthenticated role in account A to be able to assume another role in account B. I have setup the permissions and trust policy required by AWS documentation. However, I received this error message: AccessDenied: User: arn:aws:sts::{account A}:assumed-role/{unauthenticated role name}/CognitoIdentityCredentials is…
Read More »When I move to the Agent page in Real-time metrics, I am trying to change the Table Settings by clicking the gear at the top right of screen, the spinner comes out and the page stucks (forever?). After the investigation by AWS Support, the root cause is that the agent table of real time metrics page requires Agent hierarchy View…
Read More »Then loop prompts block in Amazon Connect loops a sequence of prompts while a customer or agent is on hold or in queue. Please note that you should always use an interruption period that’s greater than 20 seconds. This is the amount of time an available agent has to accept the contact. If the interruption period is less than 20…
Read More »I got an error message “There was a problem updating your user pool. Please try again” after I click Save changes on the Triggers page of the user pool console. The key here is that if the IAM user trying to update Cognito User Pool does not have required permissions, you will get the error message. More specific, you updated…
Read More »