Then loop prompts block in Amazon Connect loops a sequence of prompts while a customer or agent is on hold or in queue. Please note that you should always use an interruption period that’s greater than 20 seconds. This is the amount of time an available agent has to accept the contact. If the interruption period is less than 20…
Read More »The answer is no. API Gateway should only cache responses with status codes which are cacheable by default according to RFC 7231. Thus, only responses with the following status codes will be cached: 200, 203, 204, 206, 300, 301, 404, 405, 410, 414.
Read More »I notice that the Cognito tokens can be used to consume other AWS services after the user logout. Moreover, even I revoke the token calling the AdminUserGlobalSignOut API, I am still seeing the response as if the token is valid. Actually users can sign out from all devices where they are currently signed in when you revoke all of the…
Read More »As you may know, with Cognito user pools, you can enable your web and mobile app users to sign up and sign in. Moreover Cognito user pools support the OAuth 2.0 authorization framework for authenticating users. For example, after you configure a domain for the user pool [1], Cognito automatically provisions a hosted UI that enables you to easily add…
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